Technical Support Engineer Senior - RecursosHumanos
Id 124132:
We are originally a Spanish company, with presence all over the world with offices in France, Germany, Italy, UK, USA, Japan, Benelux, United Arab Emirates, Brazil and sell distributors in many other countries, with more than 10,000 customers and 150,000 users around the world including clients such as Honda, Sage, BASF, Mango and many more.
We develop and sell software product, being leaders in the software market with: NTRsupport / ``InQuiero`` NTRconnect and NTRadmin.
The Technical Support Tem Lead is a key role in the Technical Support department. His/her role in the company is to ensure that the daily operation of Technical Support runs smoothly. To that end, he /she must enforce best practices across Tier 2 and Tier 1 teams to guarantee excellence in the service given to customers worldwide.
The principal Dutties of the TS Coordinator are:
- Define an SLA and enforce it through the different stages of Technical Support.
- Coordinate the T2 and T1 workforce as needed and work with the Development and R+D Managers to ensure that any problems affecting a Key Account are dealt with as promptly as possible.
- Develop TS department projects with the team.
Requisitos
Estudios mínimos: Ciclo Formativo Superior
Experiencia mínima: De 3 a 5 años
Requisitos mínimos: - Academical level: technical engineering or equivalent
- English and Spanish are required
- 5 years of relevant working experience, with 1 year (minimum) handling tech support duties at software companies or at internal departments of big companies.
- Experience with troubleshooting Internet/networking problems including common protocols (TCP/IP, SSL, HTTP, FTP, SMTP. DNS, DHCP, etc)
- Experience as a Team Leader.
Contrato
Tipo de contrato: Indefinido
Jornada laboral: Completa
Horario: Lunes a Jueves de 9 a 18.30 y Viernes de 9 a 15
Especifica la posición y web donde viste la oferta, gracias.
RecursosHumanos
Buscar: Technical Support Engineer Senior
Technical Support Engineer Senior 124132 RecursosHumanos